Which of the Following Scenarios Illustrates a Moment That exceeds

question 114

Multiple Choice

Which of the following scenarios illustrates a moment that exceeds the customer's expectations?

• A) an express mail service that guarantees overnight delivery
• B) a flight attendant that responds shortly after being called
• C) a hairdresser that cuts your hair at the right length
• D) a professor that contacts people in several companies to find you a job
• E) a bank that sends you monthly account statements

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Definitions:

Superiority

The state, quality, or condition of being superior or higher in quality, rank, or importance.

Democratic-Republic Society

An organization or society that advocates for principles of democracy and republicanism, emphasizing the importance of popular sovereignty and the rule of law.

Hartford Convention

Meeting of New England Federalists on December 15, 1814, to protest theWar of 1812; proposed seven constitutional amendments (limiting embargoes and changingrequirements for officeholding, declaration of war, and admission of new states), but the war endedbefore Congress could respond.

Democratic-Republican Society

The Democratic-Republican Society, active in the late 18th and early 19th centuries, was a political group in the United States that emphasized states' rights and advocated for a strict interpretation of the Constitution.