Brianna Became Angry When She Learned That the Company Plans

question 15

Multiple Choice

Brianna became angry when she learned that the company plans to lay-off half of the customer service department next month. Now she is often rude when talking to customers on the phone because she doesn't want to help a company that's not helping her. Brianna is exhibiting

• A) organizational citizenshipcounterproductive work behaviors.
• B) informational justice.
• C) organizational retaliation behaviors.
• D) perceived ability.

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Definitions:

Product Costs

Expenses directly incurred from the manufacturing of products, including direct materials, direct labor, and manufacturing overhead.

Manufacturing Margin

The difference between the sales revenue of manufactured goods and the cost of their direct materials and direct labor.

Variable Selling

Costs associated with selling a product that vary with the level of sales activity, such as commissions or shipping fees.

Administrative Expenses

These are the expenses that an organization incurs not directly tied to a specific function such as manufacturing, production, or sales.