When a Supervisor Sends a Message to His or Her

question 86

Multiple Choice

When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

• A) the perceptual screens.
• B) the external environment.
• C) the informal communication channel.
• D) the implicit thoughts and feelings of each other.

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Definitions:

Door-In-The-Face Technique

Asking for a large commitment and being refused and then asking for a smaller commitment.

Wireless Controllers

Input devices that connect to a gaming console, computer, or other electronic systems without physical cables, using radio frequency (RF) or Bluetooth technology.

Car Salespersons

Car salespersons are individuals who specialize in selling vehicles to consumers, employing various techniques to negotiate sales and meet customer needs.

Lowball Technique

A persuasive strategy where an initially favorable offer is made, then changed to make it less favorable once initial commitment is achieved.