A Flight Attendant Who Is Expected to Act Cheerful and Happy

question 95

Multiple Choice

A flight attendant who is expected to act cheerful and happy as a part of the job would likely experience:

• A) emotional deviance.
• B) positive emotional contagion.
• C) emotional labor.
• D) a decrease in emotional intelligence.

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Definitions:

Psychoanalytic Approach

A theory of personality and therapeutic technique that emphasizes unconscious motives and conflicts as the roots of human behavior.

Hostility

An emotion or attitude characterized by bitterness, aggression, or anger towards others, often leading to confrontational or unfriendly behavior.

Depression

A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.

Biological

Pertaining to the processes and phenomena of living organisms, or the scientific study of life and living organisms.