If a Salesperson Is Required to Sell a Defective TV

question 77

Multiple Choice

If a salesperson is required to sell a defective TV set but believes this act to be unethical, he or she would:

• A) experience self- monitoring.
• B) experience the discomfort of cognitive dissonance.
• C) need to be at Kohlberg's 5th level of cognitive development in order to resolve the conflict between attitudes and behavior.
• D) experience social learning.

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Definitions:

Surpasses Objectives

Achieving beyond the set goals or targets in a given task or project.

Internal Control Strategy

Measures adopted by an organization to ensure accuracy and integrity of its financial reporting, compliance with laws and regulations, and efficiency of operations.

High Degree

A significant amount or level of something, often indicating intensity, quality, or scale.

Trust

The belief in the reliability, truth, ability, or strength of someone or something, critical in personal and professional relationships.