The Fact That a Business Traveler Will Have a Very

question 7

Multiple Choice

The fact that a business traveler will have a very positive check-in experience during one stay at a hotel and then a very negative check-in experience the next time is an issue related to which service characteristic?

• A) Inseparability
• B) Variability
• C) Perishability
• D) Intangibility

Understand the different types of power within an organizational context.

Identify the key agents and targets in the dynamics of power use.

Distinguish between ethical and unethical uses of power.

Recognize the importance of expert and referent power in influencing others.

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Definitions:

Chrysler

An American automotive company, known for manufacturing and selling vehicles, and part of the larger automotive group Stellantis.

American Motors

A now-defunct American automobile company that was known for producing vehicles from 1954 until 1987.

Alcoa Case

A landmark antitrust case in the United States in which the Aluminum Company of America (Alcoa) was found to have monopolized the aluminum industry through various means, leading to significant implications for antitrust law.

Rule of Reason

A legal doctrine used in US antitrust law that determines the legality of business practices based on their actual impact on market competition.