After Buying a New Whirlpool Washer-Dryer Combination, Allison Was Pleased

question 59

Multiple Choice

After buying a new Whirlpool washer-dryer combination, Allison was pleased when she got a phone call from a Whirlpool customer service representative who wanted to know if she was happy with her purchase and the installation service. What is the best explanation for this practice?

• A) To reduce the possibility of postpurchase dissonance.
• B) As a part of its ongoing consumer research.
• C) To reduce the perceived psychosocial risks associated with the purchase decision of a private luxury item.
• D) To reduce the functional risks consumers perceive to be associated with the purchase of expensive household products.

---

Definitions:

Personality Disorder

A type of mental disorder characterized by enduring maladaptive patterns of behavior, cognition, and inner experience, deviating from cultural expectations.

Identity

A person's understanding or concept of themselves, including their characteristics, beliefs, and values.

Antisocial Personality Disorder

A mental health disorder characterized by a long-term pattern of disregard for, or violation of, the rights of others.

Stress Hormones

Chemicals released by the body in response to stress, including cortisol and adrenaline, which prepare the body to face a threat or flee to safety.