Identify the Incorrect Statement Concerning Services

question 59

Multiple Choice

Identify the incorrect statement concerning services.

• A) Customers are often heavily involved in their production.
• B) They often involve long-term personal relationship between buyers and sellers.
• C) They cannot be inventoried, stored, or transported.
• D) Customers own the services and they can be used, resold, or given to others.

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Definitions:

Correlation

A measure that indicates the extent to which two or more variables fluctuate together, but not necessarily causation.

Field Study

A research method that involves collecting data outside of a laboratory setting, in the natural environment where the subjects of study can be observed in their usual circumstances.

Social Behavior

Actions and interactions among individuals within a group, ranging from cooperation and communication to competition and conflict, influenced by the social context.

Independent Variables

Variables in an experiment that are manipulated to observe their effect on dependent variables, used to establish causal relationships.