Which Service Quality Determinant Is Affecting the Decision of the Student

question 50

Multiple Choice

Which service quality determinant is affecting the decision of the student who decides to sign up for a particular instructor's class based on the belief that the instructor is an excellent teacher who ensures that students understand concepts?

• A) Assurance
• B) Intangibility
• C) Sympathy
• D) Empathy

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Definitions:

Critical Value

A threshold in hypothesis testing, which the test statistic must exceed to reject the null hypothesis.

Level of Significance

A threshold in hypothesis testing, below which the null hypothesis is rejected, commonly set at values like 0.05 or 0.01.

Critical Value

A critical value is a point on the scale of the test statistic beyond which we reject the null hypothesis, used in significance testing.

Null Hypothesis

A statement used in statistics that suggests there is no effect or no difference, and any observed variance is due to chance.