The Net Promoter Score Is Calculated by Subtracting ________ from ________

question 23

Multiple Choice

The Net Promoter Score is calculated by subtracting ________ from ________.

• A) promoters; detractors
• B) detractors; promoters
• C) detractors; passively satisfied customers
• D) passively satisfied customers; detractors
• E) passively satisfied customers; promoters

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Definitions:

Confidence Level

In statistics, it represents the degree of certainty or probability that a parameter lies within a specified range.

Television Viewers

Individuals who watch content on television sets.

Plus Four Confidence Interval

A variation of the confidence interval estimate that includes an adjustment for small sample sizes.

First Year Statistics Students

Individuals at the initial stage of their academic coursework focusing on the study of collecting, analyzing, interpreting, presenting, and organizing data.