Gloria Goes to the Same Bagel Shop Every Morning Because

question 26

Multiple Choice

Gloria goes to the same bagel shop every morning because the workers there remember her name and remember her order. They always make her feel welcome. The employees of this bagel shop excel at which of the following determinants of service quality?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

Understand the role of time in determining the elasticity of demand.

Understand the concepts of psychological and physiological dependence.

Recognize the effects and categorizations of different substances, including stimulants, depressants, hallucinogens, and cannabis.

Identify signs of addiction, including tolerance, withdrawal, and psychological craving.

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Definitions:

Meaningful Purpose

The significant and intentional aim or objective that drives an individual's or organization's actions.

Audience Analysis

The process of examining and understanding the characteristics, needs, and preferences of the intended audience of a communication.

Primary Audience

The main group of people that a message, piece of content, or campaign is specifically intended to reach.

Audience Composition

The makeup or characteristics of the people who will be receiving and interpreting a message.