If Expected Service Falls Below Perceived Service, Customers Are Disappointed

question 82

True/False

If expected service falls below perceived service, customers are disappointed.

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Definitions:

Framework

An essential supporting structure of a system, concept, or text.

Scenario Analysis

A process of analyzing possible future events by considering alternative plausible outcomes.

Future Strategies

Plans and actions designed to achieve specific goals and objectives in the coming periods.

Scenarios

Detailed and plausible accounts of how the future might unfold for a business, based on different assumptions and conditions.