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Clearwater Spa operates on the premise that service quality is the main reason that customers come to the spa, and the attendants are trained to provide excellent service. Despite this, the spa rarely has repeat customers. Clearwater began collecting feedback from customers to find out the reason for this. The management realized that although the customers were happy about the services, they did not like the ambience. What kind of a gap is causing the unsuccessful service delivery in this situation?
Capture Interest
The act of grabbing or holding the attention of someone through engaging or intriguing means.
Audience's Attention
The focus or interest of a group of people being addressed, which is crucial for effective communication and engagement.
Genome Editing
A set of technologies that enable scientists to modify an organism's DNA precisely and efficiently, potentially correcting genetic defects.
CRISPR
A revolutionary genetic engineering tool that allows for precise editing of DNA, used in gene therapy and research.
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