Which of the Following Is an Example of a Gap

question 133

Multiple Choice

Which of the following is an example of a gap between service delivery and external communications?

• A) The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well.
• B) Amanda chose to shop at Alison's Fashions because the store's Web site offered on-the-spot alterations. However, when she did buy a dress, she had to wait a week to get it altered.
• C) Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design.
• D) Clearwater Spa attendants are well-trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service.
• E) When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.

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Definitions:

Notes Payable

Short-term or long-term liabilities in the form of written promises to pay a specified amount with interest by a certain date.

Fixed Assets/Sales Ratio

A financial metric that indicates how efficiently a company is using its fixed assets to generate sales.

Financial Forecast

A prediction of future revenues, expenses, and profits, often used to make informed business decisions.

Financial Planning Models

Quantitative models used to project financial components such as revenue, expenses, and cash flow over a period, aiding in business strategy and decision-making.