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Josh travels often on business trips. He usually uses the services of the Sunshine Cab Company to take him to the airport and pick him up from the airport. Though the fares are usually higher than those of other private taxi companies, he prefers to use Sunshine cabs because they're always on time and have well-maintained cabs. Which determinant of service quality does this demonstrate?
Alertness
A state of active attention by the mind to the environment or stimuli, often marked by a heightened sense of awareness.
Drive-Reduction Theory
A theory in psychology that posits the reduction of physiological needs is a primary motivator for behavior.
Tension Reduced
A state or process whereby physiological or psychological tension is decreased.
Stability
The state or quality of being stable; firmness in position.
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