________ Describes the Service Program for Helping Customers Keep Purchased

question 125

Multiple Choice

________ describes the service program for helping customers keep purchased products in good working order.

• A) Returns
• B) Ordering ease
• C) Installation
• D) Maintenance and repair
• E) Delivery

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Definitions:

Motivation

The driving force behind individuals' actions, desires, and needs, influencing their behavior and goal achievement.

Contingency Workers

are individuals employed on a temporary basis to meet the flexible staffing needs of companies.

Benefits Packages

A collection of non-wage compensations, such as health insurance and retirement plans, offered to employees by employers.

Core Job Characteristics

Fundamental elements of a job that affect an employee's motivation and job satisfaction, such as task variety, autonomy, and feedback.