Which of the Following Is an Example of Channel Differentiation

question 58

Multiple Choice

Which of the following is an example of channel differentiation?

• A) Berry's has an intensive training program for its customer-facing employees, to ensure a consistent service standard.
• B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
• C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
• D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
• E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.

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Definitions:

Heart Surgery

A range of surgical procedures performed on the heart or its vessels to correct congenital defects, treat valvular heart diseases, or manage ischemic heart disease.

Supplemental Oxygen

Additional oxygen provided to patients to ensure they receive adequate oxygen levels in their blood, commonly used in conditions of respiratory distress or chronic lung conditions.

Suctioning

The process of removing obstructions, like fluids, from the body or a body part using a vacuuming action.

Bacterial Endocarditis

An infection of the inner lining of the heart's valves or chambers, typically caused by bacteria.