Shoe Retail Chain Berry's Has Noticed an Increase in Complaints

question 18

Essay

Shoe retail chain Berry's has noticed an increase in complaints about customer service at its stores and is beginning to lose customers to competitors. The company needs to identify the problems and rectify them. Give two methods Berry's can use to discover the problem.

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Definitions:

Agoraphobia

An anxiety disorder characterized by intense fear of being in places where escape might be difficult or embarrassing, or help might not be available in the event of having a panic attack.

Open Places

Areas that are freely accessible to the public and not confined by closed surroundings.

Social Contexts

The environmental and cultural settings that influence the behaviors, perceptions, and interactions of individuals within a society.

Nursing Homes

Residential facilities that provide a high level of long-term personal and nursing care for individuals who cannot care for themselves.