A Customer-Performance Scorecard Tracks the Satisfaction of Various Constituencies Who

question 54

True/False

A customer-performance scorecard tracks the satisfaction of various constituencies who have a critical interest in and impact on the company's performance: employees, suppliers, banks, distributors, retailers and stockholders.

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Definitions:

Variability of Data Set

The degree to which the numbers in a data set differ from each other and from their average; a measure of the spread or dispersion within the given information.

Standard Deviation

A statistic that measures the dispersion or variability within a dataset, indicating how much individual data points deviate from the mean of the data.

External Validity

The extent to which the results of a study can be generalized or applied to situations outside the original experimental setting.

Representative

Someone or something that serves as a typical example or is characteristic of a group, class, or set.