In Which of the Following Cases Is a Service Provider

question 78

Multiple Choice

In which of the following cases is a service provider trying to increase nonpeak demand?

• A) A fine dining restaurant is promoting a breakfast service in addition to its popular lunch and dinner options.
• B) An upscale restaurant has a cocktail lounge where customers can wait until a table is ready.
• C) AXA Bank set up automated teller machines so that its customers could avoid standing in line.
• D) Chesterton College hired part-time teachers as enrollment increased significantly.
• E) Big department stores usually hire extra staff to handle the rush during the holiday season.

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Definitions:

Transference

A psychological phenomenon in which an individual redirects feelings and desires, often unconsciously, from one person to another, particularly noted in psychoanalytic therapy.

Aversive Conditioning

A type of behavior conditioning where a noxious stimulus is paired with a particular unwanted behavior to reduce its occurrence.

Classical Conditioning

A simple form of learning in which a neutral stimulus comes to evoke the response usually evoked by another stimulus by being paired repeatedly with the other stimulus.

Gestalt Therapy

A form of psychotherapy focusing on self-awareness and understanding the present context of a patient's life, emphasizing wholeness and integration.