The Practice of Using Call Centers, Where Employees Receive Calls

question 145

Multiple Choice

The practice of using call centers, where employees receive calls from customers and provide service by taking orders and answering queries, is called ________.

• A) customer response marketing
• B) guerilla marketing
• C) rective marketing
• D) internal marketing
• E) inbound telemarketing

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Definitions:

Debt To Total Assets

A financial ratio that measures the proportion of a company's assets that are financed through debt.

Working Capital

The difference between a company's current assets and current liabilities, indicating the short-term liquidity and operational efficiency of the business.

Current Liabilities

Short-term financial obligations that are due within one year or within the normal operating cycle of a business.

Working Capital

The difference between a company's current assets and current liabilities, indicating the short-term financial health and operational efficiency.