In Which of the Following Does a Customer Respond to the Functional

question 97

Multiple Choice

In which of the following does a customer respond to the functional quality of a service?

• A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks.
• B) Kathy tries out a new restaurant every week because she likes to experience the variety.
• C) Bill has gone to the same chiropractor for the past fifteen years because he is friendly and takes the time to listen to Bill.
• D) Ray's mechanic charges high prices for service, but his work is good and worth the price.
• E) Alex has no interest in theater, but goes often because her best friend loves plays.

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Definitions:

Errant Behavior

Errant behavior refers to actions taken by an employee that deviate from the expected norms or rules of an organization, potentially leading to disciplinary action.

Performance Problems

Issues or difficulties related to an individual's or organization's ability to achieve expected results.

Personnel Policies

Policies that govern the management of employees in an organization, encompassing hiring practices, workplace conduct, benefits, and procedures for addressing grievances and discipline.

Work Rules

Regulations or guidelines established by an organization to dictate the expected behaviors and procedures employees must follow.