When Hayley Had Some Problems with the Applications on Her

question 19

Essay

When Hayley had some problems with the applications on her mobile phone,she gave her mobile phone to the service center for a software update.The service center returned the phone to Hayley the next day,with the software update complete.Two days later,the service center called Hayley to enquire if the phone was functioning well.Which area of services marketing does this incident illustrate? Why is this important?

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Definitions:

Child Abuse

Physical, sexual, emotional mistreatment, or neglect of a child under 18 by a parent, caregiver, or another person.

Parent-child Relationships

The bond between parents and their children, which impacts the child’s development, behavior, and emotional well-being.

Covert-destructive

Behavior that is secretly harmful or damaging.

Conduct Disorder

A mental health disorder characterized by a repetitive and persistent pattern of behavior that violates the rights of others or major age-appropriate societal norms or rules.