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Service Quality Depends on Who Provides Them, When and Where

question 115

Multiple Choice

Service quality depends on who provides them, when and where, and to whom. Thus, services are highly ________.


Definitions:

Social

Relating to society or its organization, focusing on the interactions and relationships among individuals within a community.

External Validity

Similarity between circumstances surrounding an experiment and circumstances encountered in everyday life.

Anderson And Bushman

Researchers known for their work on the effects of media violence on aggression.

Aggression

Behavior intended to harm or injure another individual, either physically or psychologically.

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