Often, a Service Problem Arises from a Customer's Lack of Understanding

question 58

Multiple Choice

Often, a service problem arises from a customer's lack of understanding or ineptitude. Which of the following can help to minimize customer failures?

• A) giving customers exclusive primary service packages
• B) redesigning processes to simplify service encounters
• C) using differential pricing and shared services
• D) minimizing service intangibility
• E) working with more customers at the same time

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Definitions:

Point System

A form of job evaluation that assesses the relative importance of the job’s key factors in order to arrive at the relative worth of jobs.

Compensation Information

Data and details regarding the pay rates, bonuses, benefits, and other forms of remuneration provided to employees for their services.

Consulting Companies

Businesses that provide expert advice and solutions to other organizations or individuals in specific domains, such as management, technology, or finance.

Perceived Inadequate

Feeling or being judged as insufficient or not meeting the required standards.