In Which of the Following Does a Customer Respond to the Functional

question 97

Multiple Choice

In which of the following does a customer respond to the functional quality of a service?

• A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks.
• B) Kathy tries out a new restaurant every week because she likes to experience the variety.
• C) Bill has gone to the same chiropractor for the past fifteen years because he is friendly and takes the time to listen to Bill.
• D) Ray's mechanic charges high prices for service, but his work is good and worth the price.
• E) Alex has no interest in theater, but goes often because her best friend loves plays.

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Definitions:

Performance-Based Pay

A compensation system where an employee's pay is directly linked to their performance or achievements, incentivizing efficiency and productivity.

Job Content-Based Pay

A compensation strategy where wages are determined by the nature, complexity, and responsibility level of the work performed, rather than by the individual characteristics of the employee.

Extrinsic Rewards

Benefits given to an individual, such as pay, bonuses, or other incentives, which come from an external source rather than the satisfaction from the task itself.

Intrinsic Motivation

A drive to engage in activities due to internal rewards and personal satisfaction, rather than for external rewards.