MGC Inc Organizes a Company-Wide Picnic Once a Year

question 140

Multiple Choice

MGC Inc. organizes a company-wide picnic once a year. The organizers arranged for the best possible menu thinking that food would be a priority, but the staff were disappointed because the activities were very poorly planned. What kind of a gap is apparent here?

• A) gap between perceived service and expected service
• B) gap between service delivery and external communications
• C) gap between service-quality specifications and service delivery
• D) gap between management perception and service-quality specification
• E) gap between consumer expectation and management perception

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Definitions:

Slapped

A physical action where a flat hand is swiftly brought into contact with someone or something, often used metaphorically to describe being abruptly confronted with reality or truth.

Physically Hurt

Experiencing pain or injury to the body due to external forces or actions.

Break Confidentiality

The act of disclosing information shared in a private, professional setting without the consent of the individual who confided the information, often contradicting ethical guidelines or laws.

Intimate Partner Violence

A pattern of behavior in a romantic relationship that involves physical, sexual, or psychological harm by a current or former partner.