Charles's Best Customers Are Instantly Directed to Customer Service Representatives,while

question 37

Multiple Choice

Charles's best customers are instantly directed to customer service representatives,while other customers have to wait longer.Charles is trying to ________.

• A)monitor its service systems
• B)empower the customers
• C)retain the patronage of profitable customers
• D)increase consumer participation
• E)standardize the service-performance process

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Definitions:

Principal

The party that an agent’s authority can bind or act on behalf of.

Agent

An individual authorized to act on behalf of another, known as the principal, in legal or business matters.

Classical Islamic Law

The body of law derived from the Qur'an and the Hadith, governing aspects of personal conduct, family relations, and societal obligations in Islamic tradition.

Respondeat Superior

Respondeat Superior is a legal doctrine that holds an employer or principal responsible for the actions of their employees or agents, when those actions occur within the scope of employment or agency.