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Clients judge service not only by its technical quality but also by its functional quality.
Q25: A pricing system in which there is
Q37: Charles's best customers are instantly directed to
Q43: E.Jerome McCarthy classified marketing activities into the
Q44: A good illustration of negatively correlated attributes
Q58: Suppliers who are dependable in their on-time
Q70: Armac Ltd.is a sluice-box manufacturer based in
Q87: Comment on the challenges and opportunities that
Q108: A manufacturer uses the company's sales force
Q122: Coercive and referent power are subjective and
Q130: When customers calculate the perceived economic benefits