Josh Travels Often on Business Trips

question 158

Essay

Josh travels often on business trips. He usually uses the services of the Sunshine Cab Company to take him to the airport and pick him up from the airport. Though the fares are usually higher than those of other private taxi companies, he prefers to use Sunshine cabs because they're always on time and have well-maintained cabs. Which determinant of service quality does this demonstrate?

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Definitions:

Graduate School

A specialized institute offering advanced education and research opportunities, typically leading to master's or doctoral degrees.

Women Psychologists

Female professionals in the field of psychology who study and apply knowledge about human behavior and mental processes.

Male Students

Male students are individuals of the male gender enrolled in educational institutions for the purpose of learning and obtaining academic credentials.

Introspection

Investigating and understanding one's personal emotional and mental states.