Factors That Lead to Customer Switching Behavior Include All of the Following

question 64

Multiple Choice

Factors that lead to customer switching behavior include all of the following EXCEPT ________.

• A) problem solving
• B) pricing
• C) inconvenience
• D) ethical problems
• E) none of the above

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Definitions:

Spontaneously Occur

Events or actions that happen without any apparent external cause or planning.

Top-Down Processing

Cognitive processing that begins with higher-level thoughts, knowledge, and expectations, which then influence the interpretation of sensory information.

Perceive

The act of becoming aware of something through the senses, including seeing, hearing, and feeling, integrating sensory information to make sense of the environment.

Experiencing Pain

The sensory and emotional experience associated with actual or potential tissue damage, or described in terms of such damage.