According to the Service-Quality Model,the First "Gap" Is the One

question 116

Multiple Choice

According to the service-quality model,the first "gap" is the one between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

Identify the political and economic motivations behind the establishment of colonies like Pennsylvania.

Comprehend the main divisions within seventeenth-century English society and their implications.

Analyze the causes and consequences of conflicts between English colonists and Native American peoples.

Understand the destinies of enslaved Africans transported to the Americas.

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Definitions:

External Locus

A perspective where an individual believes that their life's outcomes are controlled by external forces or factors beyond their personal control.

Alarm Stage

The initial phase of the stress response, where the body recognizes a threat and prepares to face or flee from it.

Selye's General Adaptation Syndrome

A model describing the body's physiological response to stress through various stages: alarm reaction, stage of resistance, and stage of exhaustion, highlighting the body's attempt to adapt to stress.

Parasympathetic Nervous System

A division of the autonomic nervous system that conserves energy by slowing the heart rate and increasing intestinal and gland activity, facilitating a state of rest and digest.