According to the Service-Quality Model,the Fourth "Gap" Is the One

question 129

Multiple Choice

According to the service-quality model,the fourth "gap" is the one between ________.

• A) perceived service and expected service
• B) service delivery and external communications
• C) service-quality specifications and service delivery
• D) management perception and service-quality specification
• E) consumer expectation and management perception

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Definitions:

String

Represents a sequence of characters, used to store and manipulate text in programming languages.

ArrayIndexOutOfBoundsException

A runtime exception thrown in Java to indicate that an array has been accessed with an illegal index, either negative or beyond its size.

Vector

A collection class in Java that implements a dynamic array, allowing elements to be added or removed and providing methods to manipulate the data.

For Loop

A control flow statement for iterating over a range of values, executing a block of code multiple times with different variable values.