Getting Front-Line Employees to Adopt ________ and to Advocate the Interests

question 122

Multiple Choice

Getting front-line employees to adopt ________ and to advocate the interests and image of the firm to consumers as well as take initiative and engage in conscientious behavior in dealing with customers can be a critical asset.

• A) company policies and procedures
• B) win-win philosophy
• C) conflict-management courses
• D) training lessons
• E) extra-role behaviors

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Definitions:

Yearly Salary

The total amount of money earned by an individual from their job or profession over the course of a year.

Famine Victims

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Subjective Well-Being

A person's evaluation of their personal happiness and contentment with life.

Unsuccessful Businessman

An individual who has not achieved success in their business ventures, often facing financial loss.