Based on the Service-Quality "Gaps" Model, the Researchers Identified Five

question 89

Essay

Based on the service-quality "gaps" model, the researchers identified five determinants of service quality. List and briefly explain each.

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Definitions:

Leadership Warrants

The justifications or reasons that validate someone assuming a leadership role, often based on skills, experiences, and the ability to inspire others.

Charismatic Leader

A leadership style characterized by an individual's ability to inspire and motivate others through their personal charm and persuasive communication.

Subjective Perceptions

Individual interpretations or views of situations, events, or stimuli, influenced by personal beliefs, feelings, and experiences.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.