Total Quality Is the Key to Value Creation and Customer

question 32

Multiple Choice

Total quality is the key to value creation and customer satisfaction.A marketing manager has several roles to play in a quality-centered company,including ________.

• A) participating in cross-functional team building
• B) correctly identifying customers' needs and requirements
• C) ensuring costs are adequately controlled during order fulfillment
• D) setting expectations both internally and externally
• E) working closely with the sales team to create a dynamic sales message

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Definitions:

Extended Family Members

Relatives other than one's immediate family, such as grandparents, aunts, uncles, and cousins, who may or may not live in the same household.

Child Care

The action or skill of looking after children by a day-care center, babysitter, or other providers, focusing on a child's needs, health, and well-being.

Resilience

The ability to recover quickly from difficulties; toughness or the capacity to bounce back from adversity.

Adverse Effects

Unintended, negative reactions or responses to a drug, treatment, or intervention, which can vary in severity from mild to life-threatening.