Which of the Following Statements About Retail Store Personnel Is

question 113

Multiple Choice

Which of the following statements about retail store personnel is true?

• A)The presence of knowledgeable sales personnel is generally unimportant to shoppers.
• B)Shoppers tend to rate the quality of service they receive from sales personnel as low.
• C)The turnover rate among sales personnel is low.
• D)Superior customer service is rarely seen as a competitive advantage.
• E)Store personnel are unrelated to a store's image.

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Definitions:

Dispersion Forces

Weak forces resulting from temporary polarization of molecules due to the movement of electrons, also known as London dispersion forces.

Van Der Waals

Weak forces of attraction between molecules, named after Dutch physicist Johannes Diderik van der Waals, significant in the properties of gases and liquids.

Dipole-Dipole Forces

Intermolecular forces between two polar molecules due to the positive and negative poles attracting each other.

Compounds

Substances consisting of two or more different elements chemically bonded together in a fixed ratio.