The Closer a Product Is to the Tangible Pole of the Service

question 97

Multiple Choice

The closer a product is to the tangible pole of the service continuum,the ________.

• A)more emphasis there is on perishability
• B)less emphasis there is on environmental factors
• C)more emphasis there is on inseparability
• D)more emphasis there is on credence qualities
• E)less emphasis there is on service

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Definitions:

Ejection

The process of driving or pushing something out.

Diastole

The phase of the heart cycle during which the heart muscles relax and the chambers fill with blood.

AV Valves

Atrioventricular valves; heart valves located between the atria and ventricles that prevent backflow of blood.

Isovolumetric Contraction

A phase in the cardiac cycle where the ventricles contract with no change in volume because all heart valves are closed.