A Service Offering That Differentiates a Firm from Its Competition

question 86

Multiple Choice

A service offering that differentiates a firm from its competition and provides enhanced value is referred to as a(n) ________.

• A)core service
• B)augmented service
• C)environmental factor
• D)operational factor
• E)disintermediator

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Definitions:

Emulate

To mimic or imitate with the intent of matching or surpassing the original.

Believe In

To have confidence or faith in the truth, existence, or reliability of something, often without absolute proof.

Informal Power Base

Influence and authority gained through personal connections, charisma, or knowledge, rather than through formal position or role.

Formal Power

The authority granted to individuals or entities through positions held in an organization, allowing them to influence others officially.