Which of the Following Is an Instrument to Measure Consumers

question 150

Multiple Choice

Which of the following is an instrument to measure consumers' perceptions of service quality?

• A)total quality management (TQM)
• B)capacity management
• C)credence management
• D)SERVQUAL
• E)the service continuum

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Definitions:

Lawrence Kohlberg

A psychologist known for his theory of moral development, which proposes that moral reasoning progresses through a series of stages.

Moral Reasoning

The process by which an individual makes decisions about what is right and wrong, often based on ethics, values, and societal norms.

Personal Moral Principles

A set of values and ethical standards that an individual holds as guides for their behavior and decision-making.

Law and Order

A phrase referring to the strict enforcement of laws and the maintenance of public order and safety.