Capacity Management Primarily Deals with the Intangibility Characteristic of Services

question 78

True/False

Capacity management primarily deals with the intangibility characteristic of services.

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Definitions:

Social Comparison

The process by which individuals evaluate their own abilities, achievements, and conditions by making comparisons with others.

Perceptions

The process by which individuals interpret and organize sensory information to understand their environment.

Attitudes

Psychological tendencies that are expressed by evaluating a particular entity with some degree of favor or disfavor.

Regulatory Focus Theory

A promotion focus causes people to be approach-oriented in constructing a sense of self; a prevention focus causes people to be more cautious and avoidant in constructing a sense of self.