It Is Most Accurate to Say That Total Quality Management

question 23

Multiple Choice

It is most accurate to say that total quality management firms believe that it is the responsibility of ________ employees to serve the needs of customers.

• A) marketing
• B) research and development
• C) human resource
• D) management
• E) all

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Definitions:

Propensities

Natural inclinations or tendencies to behave in a particular way.

Stitches

A method of closing wounds with thread and a needle to promote healing and minimize scarring.

Contributory Negligence

A legal defense where if the plaintiff is found to have contributed to their own harm, they may be barred from recovery or have their compensation reduced.

Standard of Care

The degree of attentiveness, caution, and prudence that a reasonable person should exercise in a given situation.