Tangibles,reliability,responsiveness,assurance,and Empathy Are the Five Dimensions of Service Quality Used

question 27

Multiple Choice

Tangibles,reliability,responsiveness,assurance,and empathy are the five dimensions of service quality used in which of the following?

• A)total quality management (TQM)
• B)SERVQUAL
• C)gap analysis
• D)the critical incident technique
• E)the market fulfillment approach

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Definitions:

Humans

Humans are a species of bipedal primates belonging to the genus Homo, distinguished by their advanced cognitive abilities, complex social structures, and use of language and tools.

Hemizygous

Relates to having only a single copy of a gene instead of the typical two; common in sex-linked traits where the gene is located on a sex chromosome.

X-linked Alleles

Alleles that are located on the X chromosome, which can result in different patterns of inheritance and expression in males and females due to the presence of a single X chromosome in males.

Homozygous

Having two identical alleles of a particular gene or genes, resulting in a specific genotype for that trait.