Service ________ Refers to the Inevitable Differences in a Service

question 76

Multiple Choice

Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next.

• A) inseparability
• B) variability
• C) personalization
• D) responsiveness
• E) intangibility

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Definitions:

Rating Scales

Tools used to quantify or categorize individuals' responses, attitudes, behaviors, or qualities, typically by assigning numbers or labels to different levels of an attribute or dimension.

Portfolio

A collection of work samples, projects, or achievements compiled by an individual to showcase their skills, experiences, or learning progress.

Performance-Based Assessment

An evaluation method in which individuals are assessed based on their execution of specific tasks or projects rather than their responses to test items.

Assessment Instruments

Tools or methods used to evaluate, measure, or gauge an individual's abilities, skills, competencies, attitudes, or personality traits.