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When a "secret shopper" is used to report salespersons' level of customer assistance and courtesy,which type of observation is being used?
Heritability
The degree to which the variations in a trait from one person to another can be attributed to, or explained by, genetic factors.
Extraverted Personality
A personality trait associated with being outgoing, talkative, energetic, and sociable, as opposed to introverted individuals who may be more reserved and solitary.
Unconditional Positive Regard
A concept in psychotherapy and psychology where an individual is accepted and supported, regardless of what they say or do, emphasizing a non-judgmental stance.
Individualists
People who prioritize personal independence and self-expression over collective goals and community values.
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