The Quality Dimension of _____ Refers to a Customer's Ability

question 27

Multiple Choice

The quality dimension of _____ refers to a customer's ability to obtain prompt and competent service when the product does break down.

• A)serviceability
• B)reliability
• C)brand equity
• D)durability

Understand the concept and purpose of job evaluations in organizations.

Recognize the importance and impact of involving employees in pay system design.

Identify and differentiate between direct and indirect payments in compensation.

Know when job evaluations are conducted within organizations.

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Definitions:

Biological Response

Biological response refers to any reaction or change in an organism or any of its parts resulting from exposure to a specific stimulus or environment.

Role Conflict

The stress or dilemma that occurs when an individual is confronted with competing demands or expectations from different roles they play in their life.

Ambiguity

The quality of being open to more than one interpretation, unclear, or inexactness in language, making understanding challenging.

Managers

Individuals in an organization responsible for directing and overseeing the work of a group of people.