The Determinants of Perceived Service Quality Model Has Five Gaps

question 18

True/False

The determinants of perceived service quality model has five gaps that can lead to dissatisfaction with service delivery.

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Definitions:

Capital Formation

Capital Formation is the process of building up the physical and financial assets of an economy, including investments in buildings, equipment, infrastructure, and inventories.

Student Achievement

Measurement of educational attainment or the level of academic success received by students.

Productivity Growth

An increase in the efficiency of production activities, enabling more output to be produced from the same amount of inputs.

Research and Development

The investigative activities a business conducts to improve existing products and procedures or to lead to the development of new products and procedures.