The Quality Dimension of _____ Refers to a Customer's Ability

question 27

Multiple Choice

The quality dimension of _____ refers to a customer's ability to obtain prompt and competent service when the product does break down.

• A)serviceability
• B)reliability
• C)brand equity
• D)durability

---

Definitions:

Environmentally Damaging

Actions or processes that cause harm or adverse effects to the natural environment, including pollution and destruction of ecosystems.

Human Resource Planning

The process of forecasting an organization's future human resource needs and developing strategies to fulfill those needs, including hiring, training, and retaining employees.

Evidence-based HR

Definition: The practice of making human resources decisions based on data, evidence, and analysis to improve outcomes.

Organization's Strategy

The overall plan and direction a business or organization follows to achieve specific goals and objectives.