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The communication capabilities of Internet-enabled technologies take three forms: (1) __________; (2) consumer-to-marketer buying and service requests; and (3) consumer-to-consumer chat rooms, instant messaging, and social networking websites.
Unwritten Rules
Social norms or practices that are understood and followed by members of a group or organization but are not officially documented.
Training Sessions
Organized events aimed at enhancing skills, knowledge, or performance in a specific area.
Vision, Mission
Vision refers to the aspirational description of what an organization would like to achieve in the future, while Mission is a statement about its core purpose and focus.
Volunteers
Individuals who offer their time, skills, and efforts to an organization or cause without expectation of financial compensation.
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