-As Shown in Figure 17-2 Above,"A" Is The__________ Stage in the Personal

question 193

Multiple Choice

-As shown in Figure 17-2 above,"A" is the__________ stage in the personal selling process.

• A)approach
• B)preapproach
• C)presentation
• D)prospecting
• E)follow-up

Recognize the advantages and the norm of operation of virtual teams.

Grasp the stages of team development and their characteristics.

Know the difference between team level and team diversity.

Understand the dynamics and composition of effective teams.

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Definitions:

Eustress

Positive stress that results in increased productivity, motivation, and performance, as opposed to distress which has negative effects.

Distress

Extreme anxiety, sorrow, or pain resulting from stress or adversity.

Fight-or-flight Stress

A physiological response to perceived harmful events, attacks, or threats to survival, causing an individual to either confront the stressor or avoid it.

Verbal Abuse

The use of words to cause harm, belittle, or demean someone, often in a workplace or personal relationship.